Privacy & terms
Plain-language answers about the information we collect, the texts we send, and how ordering works.
Effective November 2, 2026
Privacy policy
The Sod Company ("we," "us") sells, delivers, and installs sod in Southwest Florida. Our yard is at 1008 Robert Ave, Lehigh Acres, FL 33936. This policy explains what information we collect through our website and how we use it.
Information we collect
- Order details: your name, phone number, email, delivery address, the grass and quantity you choose, your delivery or pickup date, and any notes or placement instructions you give us.
- Payment details: you pay on Stripe's secure checkout page. Stripe processes your card or wallet payment. We never see or store your full card number.
- Messages: texts, calls, and emails you send us.
- Basic website data: our website host may record standard technical information, like your IP address and browser type, to keep the site running and secure.
How we use it
- To process, schedule, deliver, and install your order
- To contact you about your order by text, phone, or email
- To answer your questions and handle cancellations or changes
- To keep business, tax, and accounting records
Who we share it with
We share information only with the companies that help us run our business, and only as needed to provide our service:
- Stripe, for payments
- Twilio, for text messages
- Netlify, for hosting our website
We may also share information if the law requires it. We do not sell your personal information.
How long we keep it
We keep order records as long as we need them for your order, our business records, and tax requirements.
Children
Our website and services are meant for adults. We don't knowingly collect information from children under 13.
Your choices
You can ask us to update or delete your information, except records we're required to keep. Call or text 239-284-5764 or email officesupport@thesodcofl.com.
Text messages
Program: The Sod Company order updates.
When you place an order and give us your mobile number, you agree to receive text messages about that order. We send:
- An order confirmation with your receipt
- A reminder on the morning of your delivery
- A message when our truck leaves the farm
- Rescheduling messages if weather delays your delivery
- Replies to messages you send us
Message frequency varies by order, usually 3 to 5 messages per order. Message and data rates may apply. Reply STOP to stop receiving texts, or HELP for help. You can also call 239-284-5764. Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.
Terms of sale
These terms apply to orders placed on our website, by phone, or by text. The full details are also in our policies.
Prices and payment
Prices are per pallet and shown on our order page. Delivery is $100 in Lee County and $150 in Charlotte and Collier counties, and free on 10 or more pallets. Installation for ready-to-lay yards is $50 per pallet, including rolling. You pay in full at checkout.
Delivery
We deliver Monday through Saturday. We can't give an exact arrival time in advance because timing depends on when the farm finishes harvesting your sod, plus traffic and weather. We text you on delivery day with your arrival window. You don't need to be home. If you want the sod in a specific spot, leave instructions when you order. If our trucks or forklift can't safely reach that spot, we'll contact you to find another place. Please let us know in your notes about soft ground, septic systems, or anything else our heavy equipment should avoid.
Pickup
Pickup is at 1008 Robert Ave, Lehigh Acres, Monday through Saturday, 8 AM to 6:30 PM. Orders placed before noon are ready by 8 AM the next day, and orders placed after noon are ready by 2 PM the next day. Our forklift only loads trailers and trucks with a flatbed or utility bed. Standard pickup truck beds need to be loaded by hand.
Closed days
We're closed Sundays, Thanksgiving, Christmas, and New Year's Day.
Weather delays
Heavy rain can flood the sod farm so the sod can't be harvested. If that happens, we'll text you the next available day and you can confirm it or reply with a date that works better. Rain delays never cost extra. Because weather is outside everyone's control, rain delays aren't eligible for a refund. If a rain delay causes a problem for you, please call us.
Cancellations and refunds
You can cancel for a full refund by calling or texting us at least 24 hours before your delivery or pickup day. Because sod is cut fresh for each order, same-day and next-day orders aren't eligible for a refund. Sod can't be returned or refunded once it has been delivered or picked up.
Installation
Our $50-per-pallet installation is for yards that are ready to lay: new construction, bare soil, or ground you've cleared and prepped yourself. If we find the yard needs prep when we arrive, we'll talk with you before doing any extra work. Replacing an existing lawn requires a free on-site estimate first.
Sod quality and care
We photograph each delivery (except Bahia) to record the sod's quality when it arrives. Sod is a living plant and should be laid within 24 hours. Once it's delivered, its health depends on how it's laid, watered, and cared for, which is outside our control, so we can't guarantee sod after delivery. See our new sod care guide for tips.
Questions
Call or text 239-284-5764, or email officesupport@thesodcofl.com.